Privacy Policy

Data Protection Highlights

Thank you for visiting arbalasecurity.com,arbalasystems.com, and all of our subdomains and aliases (collectively, the “Website” or “Site”). These data protection highlights (”Highlights”) are intended to provide you with a few key highlights from our data protection notices and will tell you how Arbala Systems, Inc. (“Arbala”, “we”, “our”, or “us”) uses Personal Data (as defined below) collected at this Site. Our data protection notices will provide you with more detail on Arbala’s global data protection practices. We encourage you to visit those notices for a more in-depth explanation of our data protection practices.

What is Personal Data?

“Personal Data” means any personally identifiable information that can be linked back to you such as your name, address, date of birth, phone number, and email address.

How Does Arbala Collect Personal Data?

We do not collect Personal Data when you visit our Site. If you submit information through our submission forms, contact us, send information to us directly, or upload information to our technology platforms, we only collect the information contained in the forms.

How Arbala Uses Personal Data

Arbala uses Personal Data to respond to your inquiries, to comply with legal obligations, and as otherwise described in our data protection notice(s) and applicable agreements for services.

Your Rights

If you are not a customer or an end-user:

If you are not a customer or an end-user, please email privacy@arbalasystems.com to access, amend, delete, rectify, withdraw consent, or object to the processing of your Personal Data. Our data protection notices have more information about these options.

If you are a customer or an end-user:

If you are an end-user and your organization uses the Arbala platform, we recommend you reach out to your Account Owner (as defined in the Product Privacy Notice) to exercise your rights to rectify, erase, object to processing, restrict processing, and/or withdraw consent. You may also email privacy@arbalasystems.com and we will reach out to your Account Owner for you. Please see our Product Privacy Notice for more information about these options.

Contact Us

If you would like more information on our data protection practices, you can review our full data protection notices contained on this Site. Please direct any complaints, requests or inquiries to privacy@arbalasystems.com. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, and you are located in the EEA or other applicable jurisdictions, you have the right to lodge a complaint with the competent supervisory authority.

Full Website Privacy Notice

Thank you for visiting arbalasecurity.com, arbalasystems.com, and all of our subdomains and aliases (collectively, the “Website” or “Site”). Arbala is committed to protecting your privacy. This Website Privacy Notice (the “Website Privacy Notice”) tells you how Arbala Systems, Inc. (“Arbala”, “we”, “our”, or “us”) uses Personal Data (as defined below) collected at this Site.

The data protection practices set forth in this Website Privacy Notice are for websites owned by Arbala. The Site may contain links to other websites, applications, or services maintained by third parties. If you visit any of these third-party websites, applications, or services, please review the data protection-related notice(s) posted at those websites as the information practices of such other third parties are governed by those third parties’ data protection notice(s).

By using this Site, you are accepting the practices described in this Website Privacy Notice. If you do not agree with the data practices provided in this Website Privacy Notice, you should not use the Site or other websites owned by Arbala. We encourage you to periodically review this Website Privacy Notice to stay informed about our collection, processing and sharing of your Personal Data. Your continued use of this Site after we make changes to the Website Privacy Notice is deemed to be acceptance of those changes.

Arbala is the controller of your Personal Data as described in this Website Privacy Notice, unless expressly specified otherwise.

For the avoidance of doubt, this Website Privacy Notice does not apply to the extent we process Personal Data in the role of a processor on behalf of our customers.

What This Notice Covers

This Website Privacy Notice applies to the processing of Personal Data collected by us when you:

Visit our websites that display or link to this Website Privacy Notice;
Visit our branded social media pages;
Visit our offices;
Receive communications from us, including emails, phone calls, texts, or fax;
Use our products and services (where we act as a controller of your Personal Data); and
Register for, attend, and/or otherwise take part in our events, webinars or contests.


Personal Data Arbala Collects

“Personal Data”, as defined by the General Data Protection Regulation (“GDPR”) means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

The Personal Data that we collect directly from you includes the following:

Contact information: first name, last name, employer, city, state, country, phone number, and email addresses
Event Information: If you have attended an event, we may, with your further consent, scan your attendee badge which will provide us your information such as name, title, company name, address, country, phone number, and email address
Office Visits: If you visit our offices, you will be required to register as a visitor and provide your name, email address, phone number, company name, time of arrival, and time of departure
Information gathered through submission forms: When you voluntarily submit information through our submission form, you expressly consent to the collection, use, and disclosure of your Personal Data in accordance with this Website Privacy Notice. You can withdraw your consent at any time by emailing privacy@arbalasystems.com. You may provide information to be published or displayed on public areas of the Website or transmitted to other users of the Website or third parties (“User Contributions”). Your User Contributions are posted and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.


The Personal Data that we collect indirectly about you includes the following:

Automatically collected information: we do not automatically collect any information.
Information from third parties: we do not collect information about you from third-parties.
Cookies: We use common information-gathering tools, such as tools for collecting usage data, cookies, and similar technologies to automatically collect information. This will not contain Personal Data from your computer or mobile device.

How We Use Your Personal Data

We collect and process your Personal Data for the purposes and on the legal bases identified in the following (where we act as a controller of your Personal Data):

Where we have obtained your consent:

For marketing purposes (such as you signing up for one of our newsletters)
To follow up on an inquiry for our products and services (where you have requested a demo, or a phone call)
For any other requests you have made where you have specifically authorized the use of your personal data

Where we have entered into a contract:

For the use of our Website and services
For managing payments in order to complete a transaction with you
To provide support for our products and services (you can reach out to us by phone or email)
For any managed services that we may provide to you from time to time
For webinars that you have registered to attend
For Arbala contests or promotions

Where we have not entered into a contract with you, or obtained your consent, or have stated that another legal basis shall apply then legitimate interest is the legal basis for the following processing activities:

Registering office visitors
Security purposes such as investigations of suspicious activity or for compliance purposes (such as investigating fraud or misuse of our Website)
Arbala processes and discloses Personal Data when cooperating with the appropriate regulatory and government authorities. When Arbala processes Personal Data for this purpose, the legal basis for processing shall be for compliance with a legal obligation to which Arbala is subject.

Visitors under the age of 16

Our Website is not intended for persons under the age of 16. Thus, we do not intentionally gather Personal Data from visitors who are under the age of 16. If you are under the age of 16, please do not submit your Personal Data via our submission forms.

Notices on opt-out for Website visitors

If you would like more information on the technologies that we use on our Website, please contact privacy@arbalasystems.com.

Who Do We Share Personal Data With?

We do not share your information with third-party businesses.

The ways in which we may share your Personal Data include the following:

When we use our third-party processors (such as Amazon Web Services) to improve the performance of our services. This is required for us to provide our services to you. We execute contracts with our third parties to ensure they fulfill their data protection obligations.
Arbala reserves the right to disclose your Personal Data under the following conditions: (1) when permitted or required by law; (2) when trying to protect against or prevent actual or potential fraud or unauthorized transactions; or (3) when investigating suspected fraud which has already taken place.

Sale of Personal Data

Arbala will never sell your Personal Data.

International Transfers of Personal Data

Your Personal Data will be collected, transferred to, and stored by us in the United States or by our affiliates in other countries where we operate.In the event that your Personal Data is processed outside the European Economic Area (EEA), we will ensure that the recipient of your Personal Data offers an adequate level of protection by entering into an agreement to abide by Standard Contractual Clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or another mechanism approved by the EU.

Data Security and Retention

Your Personal Data is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information secure and confidential) have access to this information.

We use a variety of industry-standard security measures to prevent unauthorized access, use, or disclosure of your Personal Data. These security measures consist of but are not limited to data encryption and physical security. No method of transmission or method of electronic storage over the internet is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Arbala will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Website Privacy Notice or until you request its deletion unless a longer retention period is required by applicable data privacy law.

We take reasonable steps to ensure that your Personal Data is accurate, complete, current, and otherwise reliable for its intended use.

If Arbala obtains knowledge that one of our service providers or employees is in violation of this Website Privacy Notice, Arbala will take commercially reasonable steps to prevent the unauthorized use or disclosure of your Personal Data. Arbala takes data privacy seriously. Therefore, we agree to take commercially reasonable measures to ensure the proper handling of your Personal Data by our employees and service providers.

Your Rights

You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws and, in particular, if you are located in the EEA, these rights may include:

Accessing, correcting, amending, deleting your Personal Data;
Objecting to any processing of your Personal Data carried out on the basis of our legitimate interests (right to object). Where we process your Personal Data for direct marketing purposes or share it with third parties for their own direct marketing purposes, you can exercise your right to object at any time to such processing without having to provide any specific reason for such objection;
Not being subject to a decision based solely on automated processing, including profiling, which produces legal effects. Automated Decision-Making currently does not take place on our Website or in our products; and
If the collection of your Personal Data is based on consent, withdrawing your consent at any time.
How to exercise your rights

To exercise your rights, please contact us at privacy@arbalasecurity.com.

More Important Information

California Consumer Protection Act

This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”

We do not provide services, or other items of value, as consideration for your, or your end users’, personal information protected by the CCPA.

You are responsible for ensuring your compliance with the requirements of the CCPA in your use of the services we provide to you and your own processing of personal information.

Here are a few things that Arbala will NOT do with personal information in the scope of acting as a service provider, as defined by CCPA:

sell, rent, or otherwise disclose your personal information to third parties in exchange for money or something else of value
use your information outside the scope of the agreement(s) for services that we have with you
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this personal information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.